1. Free Cancellation Guests can cancel their booking for a full refund if they notify us at least 7 days before the scheduled tour date.

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2. Partial Refunds Cancellations made 3-6 days before the tour will receive a 50% refund. Cancellations made within 48 hours of the tour are non-refundable.

 

3. Rescheduling Policy Guests may reschedule their tour free of charge if requested at least 48 hours in advance. Rescheduling requests within 48 hours will incur a 20% rebooking fee.

 

4. Non-Refundable Deposits For private or customized tours, a non-refundable deposit of 25% is required at the time of booking.

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5. Weather-Related Cancellations Safety is our priority. If we must cancel a tour due to bad weather or unforeseen circumstances, guests will receive a full refund or the option to reschedule at no additional cost.

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6. Exceptions We understand emergencies happen. For cancellations due to medical or other emergencies, please contact us directly, and we will do our best to accommodate your situation.